Refund and Return Policy

Refund and Return Policy| Five Dot

At Five Dot, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, our Refund and Return Policy provides you with the option to return or exchange your items. Please read our policy below for more details.

1. Returns

We accept returns within 14 days from the date you receive your order. If you're not satisfied with your purchase, you can return the item for a refund or exchange, subject to the following conditions:

  • Condition: The item must be unused, in its original condition, and in the original packaging. Items that show signs of wear or damage will not be accepted for return.
  • Exclusions: Custom-made items, sale items, and gift cards are non-returnable.
  • Return Process: To initiate a return, please contact us at fivedotmarketing@gmail.com or call +92 326 9584900 within 14 days of receiving your order. Once your return is approved, we will provide you with detailed instructions for sending the item back.

2. Exchanges

We understand that sometimes you may want to exchange an item for a different size, color, or style. We offer exchanges under the same conditions as returns:

  • The item must be unused, in its original packaging, and in resalable condition.
  • Exchanges are subject to product availability. If the item you wish to exchange for is out of stock, we’ll offer you a full refund or suggest an alternative product.

To initiate an exchange, please reach out to our customer service team within 14 days of receiving your order, and we’ll guide you through the process.

3. Refunds

Once your return is received and inspected, we will process your refund. Refunds are issued to the original payment method used at the time of purchase. Please note:

  • Processing Time: Refunds may take up to 7-10 business days to process once the item is returned and inspected.
  • Shipping Fees: Shipping charges are non-refundable. The customer is responsible for return shipping costs unless the return is due to a defective item or an error on our part.
  • Partial Refunds: In some cases, if the returned item shows signs of use or is returned in a damaged condition, we reserve the right to issue a partial refund or reject the return.

4. Damaged or Defective Items

If you receive a damaged or defective item, we apologize for the inconvenience. In such cases, please contact us immediately at fivedotmarketing@gmail.com with your order number and photos of the damaged item. We will either replace the item at no cost or issue a full refund.

5. How to Return Your Item

To return your item, follow these simple steps:

  1. Contact Us: Reach out to us via email at fivedotmarketing@gmail.com or via phone/WhatsApp at +92 326 9584900 within 14 days of receiving your order.
  2. Prepare the Return: Ensure the item is in unused, original condition with all tags and packaging intact. Place the item securely in its original box or packaging.
  3. Return Shipping: You are responsible for the return shipping cost unless the item is defective or we made an error with your order. We recommend using a trackable shipping service to ensure that your return reaches us.
  4. Refund Processing: Once we receive your returned item, we’ll process your refund within 7-10 business days. You will be notified by email when your refund is issued.

6. Late or Missing Refunds

If you haven’t received your refund after the processing time:

  1. Check your bank or credit card statement.
  2. If there is still no refund, contact your payment provider, as there may be delays in posting refunds to your account.
  3. If you’ve done all the above and still have not received your refund, please contact us at fivedotmarketing@gmail.com.

7. Contact Us

If you have any questions about our Refund and Return Policy, or need assistance with a return or exchange, please reach out to us: